Your complete satisfaction is important to us at Liz and Roo. We stand behind our products. Most items can be returned for a refund or exchange, provided that a Return Authorization Request is made within 30 business days from the receipt of your order. Send us an email with the reason for your return, and we will issue authorization. Returned merchandise must not be used, soiled, or washed and must be in new, resalable condition in its original packaging to qualify for a refund or credit. All returned items will be inspected before your credit is issued. We pay for shipping to you, but do not pay for return shipping.
What is your return policy?
The following items are non-returnable unless flawed:
- Any item that has been monogrammed
- Fabric by the yard
- Any custom bedding
- Sale items (Sale items may be returned for store credit)
Where do I ship returns?
Liz and Roo
120 Webster Street, Ste. 331
Louisville, KY 40206
How long until I receive my refund?
Refunds will be applied back to the credit card used for purchase upon receipt. The timing of your refund from your credit card company is up to the credit card company and varies from VISA to Master Card to AMEX.
My item went on sale. Can I get a refund for the difference?
We honor a sale price for a purchase within 14 days. After that time, we cannot credit the difference between the purchase price and the sale price. Simply call us at 502-410-4023 and we will credit your payment for a purchase made within 14 days of a price change.
My order was damaged during shipping. What do I do?
Retain all your packaging materials and contact us at firstname.lastname@example.org or call us at 502-410-4023.
Can I change or cancel my order?
As long as you call us by 10:00 AM the day in which you place the order, we can change or cancel your order. This is because many items can be processed and shipped the same day. We’re available 8 am to 6:00 pm EST, Monday through Friday. On weekends or after hours, simply email us at email@example.com with your request or cancellation and we’ll respond promptly via email.
Can I order by telephone?
We are available to take your order and answer questions Monday through Friday from 8 a.m. to 6:00 p.m. EST. If you are having trouble ordering online, call us during business hours and we will enter your order for you.
Which forms of payment do you accept for online purchases?
We accept the following credit cards: Visa, MasterCard, American Express, and Discover, as well as PayPal. We also offer Amazon Pay.
Will I receive an order confirmation via email?
You must provide an email address for us to confirm your order. If you give us your email, you’ll get a confirmation from us immediately after purchasing.
Do you have a catalog?
We do not produce a catalog for two reasons: our fabric selection changes frequently, and we are always in search of Made in America products to add to our line. Therefore, a catalog would quickly be out of date. Equally important is our pledge to be an environmentally conscious company; therefore, we keep paper use at a minimum.
Why was I charged sales tax for my online order?
We are required by law to charge sales tax on products shipped to those locations where sales taxes are applicable.