Returns

RETURNS AND CANCELATIONS

Your satisfaction is important to all of us at Liz and Roo! Most items can be returned for a refund or exchange, provided that a Return Authorization Request is made within 30 business days from receipt of the order. You must email info@lizandroo.com with the reason for your return and we will issue authorization. Returned merchandise must not be used, soiled, washed or wrinkled and must be in new, resalable condition to qualify for a refund or credit. All returned items will be inspected before your credit is issued. 

What Is Your Return Policy?

The following items are non-returnable and cannot be exchanged:

Where Do I Ship Returns?

Liz and Roo
120 Webster Street, Ste. 331
Louisville, KY 40206

 

How Long Until I Receive My Refund?

When receiving a refund, please allow one billing cycle for your credit to appear on your monthly credit card statement. Refunds will be applied back to the credit card used for purchase.

My Order Was Damaged During Shipping. What Do I Do?

Retain all your packaging materials and contact us at info@lizandroo.com.

Can I Change or Cancel My Order?

As long as you call us by 3 p.m. the day in which you place the order, we can change or cancel your order. This is because some items can be processed and shipped the same day. We’re available 9 am to 5:00 pm EST, Monday through Friday. On weekends or after hours, simply email us at info@lizandroo.com with your request or cancellation and we’ll respond promptly via email.

ORDERING INFORMATION

Can I Order By Telephone?

Our representatives are available to take your order and answer questions Monday through Friday from 9 a.m. to 5:00 p.m. EST. If you are having trouble ordering online, call us during business hours and we will enter your order for you.

Which Forms of Payment Do You Accept for Online Purchases?

We accept the following credit cards: Visa, MasterCard, American Express and Discover, as well as PayPal.

Will I Receive an Order Confirmation via Email?

You must provide an email address for us to confirm your order. If you give us your email, you’ll get a confirmation from us immediately after purchasing.

Do you have a catalog?

We do not produce a catalog for two reasons. First, our fabric selection changes frequently. Likewise, we are always in search of Made in America products to add to our line. Therefore, a catalog would quickly be out of date. Equally important is our pledge to be an environmentally conscious company; therefore, we keep paper use at a minimum.

Why was I charged sales tax for my online order?

We are required by law to charge sales tax on products shipped to those locations where sales taxes are applicable.